Privacy Policy

1. Data Controller

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), we inform you that your personal data will be processed by:

2. Purpose of Data Processing

Your data may be collected via contact forms, email, or other communication means and will be processed for the following purposes:

  • To respond to inquiries, questions, or requests.
  • To provide information about our services and products.
  • To manage appointments, orders, or service requests.
  • To comply with legal and contractual obligations.
3. Legal Basis

The legal bases for processing your data are:

  • Your explicit consent when you contact us or provide your data voluntarily.
  • The performance of a contract or pre-contractual actions.
  • Compliance with legal obligations applicable to the data controller.
  • The legitimate interest in responding to your communications or managing the website.
4. Data Retention

Personal data will be retained only as long as necessary to fulfill the purposes for which it was collected, and to meet legal obligations. Once the data is no longer needed, it will be securely deleted.

5. Data Sharing

Your data will not be shared with third parties, except when:

  • Required by law or a public authority.
  • It is necessary for the delivery of services (e.g., web hosting or email service providers), under confidentiality agreements.
6. Your Rights

You may exercise the following rights regarding your personal data:

  • Access: Know what data we process.
  • Rectification: Correct inaccurate or outdated data.
  • Erasure: Request deletion of your data when no longer necessary.
  • Objection: Oppose processing in certain circumstances.
  • Restriction: Request temporary suspension of processing.
  • Portability: Receive your data in a structured, machine-readable format.
  • Withdraw consent: At any time, without affecting the lawfulness of prior processing.

To exercise your rights, please contact us at [email address] and include a copy of your national ID or equivalent document.

If you believe your rights have been violated, you may file a complaint with the Spanish Data Protection Agency (AEPD).

7. Security Measures

Melot Atelier applies appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.

8. Policy Updates

This Privacy Policy may be updated to reflect changes in legislation or the website’s data handling practices. Any updates will be published on this page.

Consent to the use of cookies.

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

  • Your consent status or the withdrawal of consent
  • Your anonymised IP address
  • Information about your Browser
  • Information about your Device
  • The date and time you have visited our website
  • The webpage url where you saved or updated your consent preferences
  • The approximate location of the user that saved their consent preference
  • A universally unique identifier (UUID) of the website visitor that clicked the cookie banner