In the case of non-personalized products, the customer has 14 calendar days from receiving the order to request a return.
Conditions:
The garment must be unused, unwashed, and in perfect condition.
It must retain the tags and original packaging.
Return shipping costs will be borne by the consumer/user, unless the return is due to an error or defect attributable to the store.
Cancellations or refunds are not available for personalized garments.
If the product has a manufacturing defect:
The customer must report it within a maximum of 48 hours from receipt.
A repair, replacement, or refund will be offered, as appropriate, with shipping costs included.
Given the handmade and made-to-measure nature of the garments:
Standard production time is 8 to 10 business days from order confirmation. This includes sourcing materials (if necessary), pattern-making, production, and fitting.
During periods of high demand, this timeframe may vary slightly.
Once production is complete, estimated shipping times are:
Mainland Spain: 48–72 business hours
European Union: 5–6 business days
Other destinations: depending on the destination country
Delivery times are indicative and may be affected by external factors (transport, customs, holidays).
Shipping costs are calculated automatically during checkout and shown before confirming the order.
From €165, shipping to Spain, Portugal, and Andorra is free; and from €250 for the rest of Europe.
